BoardMemo

Support

BoardMemo · Last updated 2026-08-07

Email magnus@oxenwaldt.com and you will get a reply from a person, usually within two working days. There is no ticket system and no bot.

Status

BoardMemo version 1.1 is currently on the app store. The App Store listing is here.

What to include

To get to an answer in one round trip rather than three, include:

Common questions

Where are my memos stored?

Only on your iPhone, in the standard app storage. There is no account and no server, so memos cannot be recovered if you delete the app or lose the device.

Does it work offline?

Yes. BoardMemo writes in airplane mode — the model runs on the phone.

Which devices?

iPhone 15 Pro or newer running iOS 26 with Apple Intelligence enabled. Apple Foundation Models does not exist on older hardware.

Do you train on my notes?

No. We never receive them, so there is nothing to train on.

Apple Intelligence says it is unavailable

The on-device model requires iPhone 15 Pro or newer running iOS 26, with Apple Intelligence switched on in Settings › Apple Intelligence & Siri, and enough free storage for the model to download. On a simulator it never works — that is expected.

I subscribed and Pro is not active

Open the App and use Restore purchases. If it still does not activate, check that you are signed in with the same Apple ID you bought it with, then email me with the date of purchase and I will look at it.

How do I cancel?

iPhone Settings › tap your name › Subscriptions › BoardMemo › Cancel. Cancelling in the App is not possible — only Apple can do it.

How do I get a refund?

Apple handles all payments, so refunds go through reportaproblem.apple.com. I cannot issue them directly.

Reporting a bug

Bug reports are genuinely welcome, including blunt ones. If the App crashed, say roughly when — crash reports are collected only where the privacy policy says so, and a timestamp makes them findable.

Requesting a feature

Also welcome. This is a small independent operation, so the honest answer is sometimes no or not soon — but you will get an answer either way.

Contact

magnus@oxenwaldt.com · LinkedIn · oxenwaldt.com